The After Sales Care and Warranty support is provided for us by Henley Audio, our partner in the provision of our audio equipment. The short version is that for any immediate fault reported within the first 6 weeks, the product will be replaced by Henley. After that period, and up to the end of the 2-year warranty, Henley will repair.
What follows below are the full details of the After Sales Care provided by Henley across their complete range of products. From here on in, the 'we' referred to in the text is Henley Audio, rather than Capsule Records. And some of the links may take you to their website. Of course, the team at Capsule remain here to help as much as we can.
As exclusive UK distributors for the brands we represent, we are also responsible for supporting all warranty claims for our retailers and end customers. The warranty policies we follow vary from manufacturer to manufacturer; so, for more information on the brand that concerns you, have a read of our 'Returning An Item' information page. There you'll find the warranty terms for each brand, and the process you need to follow if you ever have a problem with your purchase.
In order for us to register your UK warranty, you need to be able to supply the serial number for the product you've purchased. Below are a series of examples of where to find the serial number, and which number to pick if there are multiple available to you.
When you are ready to register your product warranty, click the button below to begin.
Finding the Serial Number
Jump to a Brand:
Box Design | HiFi Rose | Lehmannaudio | WiiM | Ortofon | Pro-Ject Audio Systems | Reloop | Roon | Klipsch
BOX DESIGN
Box Design by Pro-Ject Audio electronics have a nine-digit serial number, and all their serial numbers begin with "SN:". You need to enter this "SN:" in when entering your serial number, in order to match your registration against our database. So in the example below, the serial number you type in on the warranty registration page would be SN:F28493, with no spaces.
There are still some older-style boxes in circulation, like in the second example below. For these items you do not need to enter the "SN:", just the hand-written six-digit serial, which is always preceded by a letter. So in the example below, the serial number you type in on the warranty registration page would be C36759, with no spaces.
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HIFI ROSE
All Hi-Fi Rose electronics carry a serial number. The serial number is found on a sticker near to the main barcode, with a smaller barcode printed above and below it. The serial number should be the only code with 14 characters. In the example below, the serial number you type in on the warranty registration page would be OWH909AC000039, with no spaces.
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LEHMANNAUDIO
All Lehmann Audio electronics carry a serial number, and can be registered online to protect their warranty. The serial number is found underneath the barcode, often on a silver sticker. In the example below, the serial number you type in on the warranty registration page would be 11-0727, with no spaces.
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WIIM
All WiiM electronics carry a serial number. The serial number is found on a sticker on one side of the retail packaging. The serial number should be the only code with 13 characters. In the example below, the serial number you type in on the warranty registration page would be 03P7233000026, with no spaces.
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ORTOFON
Ortofon use two different types of serial number for their traceable products. The first is the most commonly found version, seen on all DJ cartridges and all Hi-Fi cartridges up to the Quintet range (i.e. all models that come in "flat" boxes). In the first example below, the serial number you type in on the warranty registration page would be 50344072, with no spaces. In the second example below, the serial number you type in on the warranty registration page would be 50292752, with no spaces.
Higher end Moving Coil and SPU cartridges have serial number stickers attached to the box. In the case of Cadenzas, these stickers are on the bottom of the box. In the third example below, the serial number you type in on the warranty registration page would be 40977, with no spaces.
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PRO-JECT AUDIO SYSTEMS
Pro-Ject turntables have two serial numbers on the box. One is used internally by the factory, while the other is used to trace the goods on their journey from the factory. It is the latter serial number that we need, and it's identified on the box as being accompanied by a barcode. In the first example below, the serial number you type in on the warranty registration page would be 15S005145, with no spaces.
There are still some older-style boxes in circulation, like in the second example below. For these items you need to enter the six-digit "factory" serial number. So in the second example below, the serial number you type in on the warranty registration page would be 002157, with no spaces.
If you have ever disposed of your box and need to register your warranty, the same serial numbers can be found on the underside of your turntable. So in the third example below, the serial number you type in on the warranty registration page would be 15S012760, with no spaces.*
*Please Note: We always recommend you retain your original box and packaging. It is the safest way to transport the turntable again in the future, if you need to.
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RELOOP
All Reloop electronics carry a serial number. The serial number is found on a sticker near to the main barcode, with a smaller barcode printed above it. In the example below, the serial number you type in on the warranty registration page would be G141200077E, with no spaces.
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SYNTHESIS
All Synthesis electronics carry a serial number. The serial number is found on a sticker near to the main barcode and will be clearly labelled. The serial number should have 13 characters. In the example below, the serial number you type in on the warranty registration page would be S110020509010, with no spaces. If the packaging label is unreadable or missing, the serial number should appear on the bottom of the unit.
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ROON
All Roon electronics carry a serial number. The serial number is found on a sticker near to the main barcode and will be clearly labelled. The serial number should have 12 characters. In the example below, the serial number you type in on the warranty registration page would be 54B2039C54A0, with no spaces. If the packaging label is unreadable or missing, the serial number should appear on the bottom of the unit.
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KLIPSCH
All Klipsch electronics carry a serial number. The serial number is found on a sticker near to the main barcode and will be clearly labelled. The serial number should have 15 characters. In the example below, the serial number you type in on the warranty registration page would be 107004522030209, with no spaces. If the packaging label is unreadable or missing, the serial number should appear on the bottom of the unit.
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